NICE Actimize Platform

AIS, RCM and RCMD Specialists for the Platform Layer

Hire engineers who work below the detection layer — the Actimize platform itself, risk case management, and the designer tooling that shapes how investigators see a case. This is where undocumented customisation accumulates, and where the people who understand it are hardest to find.

Share Your Requirement See the Profile Shapes We Place

For banks, payments firms and Actimize delivery partners. Contract, contract-to-hire and dedicated pods.

What an AIS / RCM Brief Usually Looks Like

Live demand

Roles: Platform engineer, RCM configuration developer, designer specialist, integration developer, migration engineer
Core stack: Actimize platform components, risk case manager, designer tooling, workflow, forms, roles and permissions, SQL
Typical trigger: A platform upgrade, a case management rebuild, a move toward ActOne, or the loss of the one person who knew it
Engagement: Contract · Contract-to-hire · Dedicated team · Project pod
Working models: Onsite, hybrid, offshore, or blended with your existing squad

Send us a JD or a rough outline —start a requirement.

Platform layer

AIS
RCM
RCMD
Workflow & forms
Roles & permissions
ActOne migration

Why This Role Is Hard to Fill

This Is the Layer Nobody Documented

Platform and case management work tends to be done once, by a small team, years ago, and then left alone. The configuration outlives the people who built it. When something has to change — an upgrade, a new queue structure, a migration — the institutional memory has usually left the building.

The engineers who can pick that up are not the same as detection specialists. They read existing configuration before touching it, work comfortably in SQL and the data model, and are unfazed by customisation that has no design document. We screen specifically for that: what did you inherit, how did you work out what it did, and what did you change without breaking the investigators’ day?

All NICE Actimize Talent

A Shrinking Skill PoolFewer engineers are entering this layer as attention moves to newer case management. The people who know it well are already busy.
Detection Experience Mistaken for Platform ExperienceConfiguring scenarios is a different job from configuring the platform they run on. CVs rarely separate the two.
Designer Tooling Assumed to Be SimpleDesigner work looks like drag and drop until it interacts with permissions, workflow states and audit history.
No Migration AwarenessChange made now determines how painful a later move to ActOne will be. Engineers who ignore that create future cost.
Investigator Impact OverlookedA queue or form change lands directly on the operation. Engineers who have never sat with investigators tend to break their throughput.

Roles We Staff

The Platform and Case Management Roles Banks Ask Us For

Mix and match into a squad, or add one specialist to a team you already have.

Actimize Platform Engineer

Most Requested

Owns the AIS layer — components, services, environments, jobs and the plumbing detection depends on.

RCM Configuration Developer

Case types, workflow states, queues, alert routing and the day-to-day behaviour of the investigation tool.

RCMD / Designer Specialist

Builds forms, layouts and screen behaviour in the designer tooling, and keeps it coherent as requirements accumulate.

Roles, Permissions & Audit Specialist

User roles, entitlements, segregation of duties and the audit trail that internal audit will eventually test.

Integration Developer

Feeds in, case data out — source systems, reporting extracts, downstream workflow and third-party tools.

Upgrade & ActOne Migration Engineer

Version upgrades on the platform, and the mapping work behind a move from RCM to ActOne.

Case Management Business Analyst

Works with investigators and their managers to turn how the operation runs into buildable configuration.

QA & Regression Specialist

Regression across case types, permissions and workflow paths — the areas an upgrade quietly breaks.

What We Screen For

The Capability Grid Behind Every Shortlist

Requirements get mapped against this grid before we send anyone, so you can see depth by area instead of reading it out of a CV.

AIS PlatformThe layer detection runs on

Case Management ConfigurationHow a case behaves

Designer ToolingWhat the investigator actually sees

Data & IntegrationIn, out and reportable

Security & GovernanceWhat audit will test

Upgrade & MigrationWhere this work is heading

Engagement

Four Ways to Bring Platform People On

Compare all models

Contract Staffing

Named specialists for a defined period — an upgrade, a queue restructure, cover for a departure.

A known gap with a known end dateDetails

Contract-to-Hire

Work together first, convert to permanent once the fit is proven on your configuration.

Rebuilding in-house platform knowledgeDetails

Dedicated Technology Teams

A standing pod that holds the platform knowledge instead of letting it walk out again.

Institutional memory keeps leavingDetails

Project Team Staffing

A scoped outcome — a platform upgrade, a case management rebuild, a migration wave.

Defined scope with a delivery dateDetails

How We Get to a Shortlist

Screening, in the Order It Happens

Four steps, and you hear from us at each one.

1
Requirement Intake
Which platform version, how customised, who uses the case tool, and whether a move to ActOne is on the roadmap.
2
Platform Screening
A financial-crime-experienced reviewer probes inherited work: what was undocumented, how it was decoded, what changed safely.
3
Shortlist With Notes
Profiles arrive with a written view on platform, case management and designer depth separately.
4
Interview and Onboard
We coordinate panels, handle paperwork and stay involved through the first weeks on your estate.

Profile Shapes

What a Platform Shortlist Tends to Contain

Representative profile structures for the three most common briefs.

Senior Platform Engineer

Multi-solution estate · on-premise or hosted

Owns the platform layer rather than the detection layer
Comfortable in the data model and in SQL
Has taken a platform through at least one version upgrade
Has decoded configuration with no design document behind it

Case Management Configuration Developer

Investigation operations facing

Case types, workflow states, queues and routing in production
Designer work on forms, layouts and field logic
Has changed queue structure without breaking throughput
Worked directly with investigators and team leaders

Upgrade & Migration Engineer

RCM toward ActOne · carrier or partner side

Has run an Actimize platform upgrade end to end
Case and historic data mapping with reconciliation
Remediated customisation that blocked an upgrade
Planned parallel running and cutover

These are representative profile structures, not live availability. Current availability, notice periods and rates are shared against a specific requirement.

Before You Send a Brief

Questions We Get Asked

Is this skill set still available, given the move toward ActOne?

It is, but the pool is narrowing rather than growing, and we will say so on the intake call. In practice the strongest candidates now have both — existing platform and case management depth plus exposure to a migration — and they are in demand from the firms running those migrations.

Do we need platform people or detection people?

Usually both, doing different work. Detection change sits with AML or fraud specialists; the platform, case tool and designer layer sits here. On the intake call we help split the brief so you are not paying one person to cover two jobs badly.

We are planning a move to ActOne. Should we still hire for RCM?

Yes, for the transition. Someone has to understand what the current configuration does before it can be mapped, and that knowledge is what makes a migration cost predictable. See ActOne / Case Management for the target-state roles.

Our configuration is heavily customised and undocumented. Can that be picked up?

It can, and it is a specific screening question for us rather than an afterthought. We look for engineers who have inherited undocumented estates before and can describe how they worked out what the configuration did.

Can we start with one specialist and scale later?

Yes. If the scope grows, the same engagement can extend into a dedicated team without re-contracting from scratch.

What do you need from us to start?

A JD if you have one. If not: platform version, how customised the estate is, which layer the work sits in, whether a migration is planned, seniority, engagement type and location expectations.

Request Talent

Tell Us Which Layer Needs an Owner

Send a JD or a two-line outline. We come back with the roles that fit, what the market looks like for them, and a shortlist against your requirement.

For Hiring Teams

Send the platform version, the layer and the start date.